Goforexam.in Guide for Placements, Interview, Aptitude Test...

"Communication occurs when signals carry information-bearing messages between a source and a destination” – Robert M. Krauss, Columbia University. This can also be termed as verbal communication. On the other hand non-verbal communication is that process of communication where people exchange visual cues – for example: gestures, body language, eye contact, facial expression, etc. Whether you are in a social gathering or in an interview, the combination of verbal and non-verbal communication is of utmost importance. On several occasions we tend to overlook the necessity of transmitting the right non-verbal signals and end up conveying wrong messages. This holds true during an interview process as well. According to BVM Rao, Head Human Resources at Shoppers Stop, "We always look at the candidate’s balance between non-verbal and verbal communication while conducting an interview. Certain non-verbal signals such as eye contact and overall body language are very i...